Workplace Consult Online Meeting

What you get

In customer-facing or public-facing roles, staff often encounter difficult behaviours—from verbal aggression to potential threats. Standard training may cover policies, but it rarely builds the personal confidence and practical skills needed to de-escalate, protect boundaries, and maintain professionalism under pressure. Organisations see measurable benefits: safer workplaces, reduced incident reports, higher employee morale and retention, and stronger compliance with workplace health & safety obligations. Whether for small teams, department-wide rollouts, or ongoing refreshers, I customize content to your industry and risks. Invest in your people’s safety and confidence. Let’s discuss how I can support your workplace—reach out for a no-obligation consult. Email info@esdtraining.com.au to organise a Zoom or in person meeting.