Privacy & Terms Of Usage Policy
In the course of Wisdom For Women's and ESD Australia’s (hereafter referred to culmatively as ESD Australia) programs & general operation there may be circumstances where we collect personal information.
We are committed to complying with the Privacy Act 1988 in relation to all personal information we collect. The Privacy Act incorporates the Australian Privacy Principles, and personal information held by us will be treated in accordance with those Principles.
ESD Australia performs many functions and provides a wide range of services and programs. We collect personal information in a variety of ways in the course of conducting our work, including but not limited to:
providing goods, services and related information to customers (eg. service recipients, program participants, online services)
administering customer and supplier accounts
engaging suppliers, colaborative partners and other personnel
responding to questions regarding our services
interacting with people via various communication and media platforms
conducting promotions and competitions
communicate about how ESD Australia's services, causes, events, products and services, which we believe may be of interest to you
report to government or other funding bodies how funding is used
any other specific purpose for which it was requested
which was advised to customers in the program notices
directly related purposes
It may also be used for:
The kind of personal information collected and held by us varies depending on the circumstances and service accessed (e.g. names, addresses, details about a person’s qualifications, photographs).
Wherever possible, we use information in a de-identified form. Personal information will not be disclosed to third parties without your consent, except where permitted or required under the Privacy Act.
We shall take all reasonable steps to ensure that personal information held is secure from any unauthorised access or disclosure. However, we cannot guarantee that personal information cannot be accessed by an unauthorised person (e.g. a hacker) or that unauthorised disclosures will not occur.
You may request to access your personal information held by us. Such a request must be made in writing to the relevant program that the person is receiving service from. A fee for reasonable costs may be incurred in giving access to an individual’s personal information. The fee (if any) will be disclosed prior to it being levied.
If the requested information to access can be only be granted by a funding body or Government entity, or if the request is better addressed by those same entities, we shall inform you about it.
ESD Australia will take reasonable steps to ensure the accuracy and completeness of the personal information we hold. However, if you believe that any personal information that we hold about you is inaccurate or out of date, then please contact us through the program you are participating in.
ESD Australia deals with complaints via our complaint process, under which a ESD Australia representive will be allocated to assess your complaint and respond to you within a reasonable timeframe. ESD Australia takes all complaints seriously and any further action after our initial response to you will vary depending on the nature of your complaint.
ESD Australia is committed to protecting the privacy of personal information. We adhere to the requirements of the Australian Privacy Principles. As a visitor to our website, please note the following information on the various activities that may occur during your visit.
Emails and Electronic Forms
ESD Australia’s servers may record your email address if you send us a message online. Your email address may be added to a mailing list to receive promotional materials, services updates and other information . Where you choose to send us a completed electronic form that includes your personal details, we collect personally identifiable information, such as name, address and email address.
When you visit ESD Australia’s website, our servers automatically record information that your browser sends whenever you visit a website. These server logs may include information such as your server address, your top level domain name (for example, .com, .gov, .au, .uk, etc), the date and time of visit to the site, the pages accessed and documents viewed, the previous sites visited, and the browser type, browser language, and one or more cookies that may uniquely identify your browser. This information is used to create summary statistics that allow us to improve the experience for visitors to our site.
Information on User
No attempt will be made to identify users or their browsing activities except, in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect the service provider's logs.
All pricing and transactions are stated in Australian dollars (AUD) and are inclusive of GST.
All transactions through this website are processed by secure third party processing ie. Pay Pal, Event Brite etc
If for any reason you would like to seek a refund of your tickets, please contact us via email to email@example.com within 14 days of receiving your tax receipt email. We require a minimum of 10 complete business days prior to the next scheduled payment date to effect any cancellations.
Contact ESD Australia
PO Box 82
Camp Hill QLD 4152